GENIKI Bank is a permanent supporter and partner of the Hellenic Institute for Customer Service (HICS). As such, it participates and co-organizes events aiming at promoting customer service and the dissemination of its best practices.
Participation in the 5th Summit Conference for Customer Service
GENIKI Bank participated and sponsored the 5th Summit Conference for Customer Service with key subject “Investing in Customer service during recession: How much is enough?” that took place on December 2010 in Athens.
Participation into the National Week of Customer service
GENIKI Bank actively participated in the National Customer Service Week, with the objective to promote the importance of quality customer service both as a basic axis of business strategy as well as a practice that influences our daily life.
Within the framework of the Week, that was conducted for the 4th time in January 2012, a series of seminars was organized by members of the Institute that stand out for the level of customer service they deliver to their clients.
Participation in the first National Customer Service Awards
For the first time in Greece, in 2010, with the initiative of the Hellenic Institute for Customer Service, companies and professionals belonging to several sectors of the economy were awarded for their outstanding customer service. These awards, that took place for the 3rd time in 2012, promote the most efficient companies in customer service and are a unique chance for exchanging of experiences. GENIKI Bank stands by the Hellenic Institute for Customer Service in this initiative too, supporting each year the organisation of the Awards with sponsorship.
The companies that participate in the Awards compete in different categories. Four companies get to the final phase of the competition for each category. In 2010, GENIKI Factoring was among the finalists of the “Team of the Year: Customer service – Back office” category.